Privacy policy

Customer Privacy

We take all elements of customer privacy very seriously and are  committed to providing you with a personal service, which meets your requirements and ensures your privacy is protected.

This privacy policy explains how we may collect personal information  about you and how such personal information is treated by us from time  to time. Also outlined are some of the security measures which we may  put in place in order to protect your privacy and advises you of  certain things that we will not do in relation to your personal  information. We reserve the right to modify our privacy policy from  time to time.

1. What information will we collect from you?

So that we can provide you with a full range of services, we may  collect personal information about you from a number of sources,  including from our website, from telephone discussions with you, from  written information you have sent to us and from other communications.  This may also include information from publicly available sources such  as the electoral register. If we need to process any data, which is categorised under the Data  Protection Act 1998 as “sensitive” we will always ask for your  explicit consent.

2. Why will we use your information?

We will use your information for several purposes, in each case in  accordance with current data protection legislation and this privacy  policy. This may include using such information to help identify you  when you are seeking to use our services, communicating with you, for  record keeping purposes, in aggregate (and anonymously) for market  research purposes, to help us to administer accounts, services and  products which we offer, to help detect fraud or loss, to publish  trends, or to improve the usefulness and content of our services.

3. Disclosure of Information

We may also supply your information to third parties when required to  do so by law.

4. Protection of your Information

We maintain security measures designed to protect your personal  information.

5. Cookies and e-mail

We also use “cookies” to gather information regarding the use of our  site. A cookie is stored on your computer’s hard drive and enables quick access to the site and provides us with certain information  about your use of websites generally. You can amend the settings of your Internet browser to prevent automatic acceptance of cookies. We may from time to time use e-mail to contact you to notify you of  new products or services, which we may from time to time supply. We  will provide you with an opportunity on obtaining your personal  information to request that we do not send you any such messages.  However, please contact us at any time by e-mail should you wish to  change your decision either way.

6. Monitoring

We reserve the right to monitor all forms of communication whether  electronic or otherwise with you for the purposes of development of  the service and compliance with our policies and procedures. We may  also use such monitoring to provide evidence of transactions which we  have entered into with you.

7. Transfers of data

We may choose to transfer your data to a third party or server who is  not based within the European Economic Area. In such circumstances, we  may contact you prior to doing so to confirm that you are happy for us  to transfer such data.

8. Accuracy or your data

We will endeavour to ensure that the information we hold about you  will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies in such  data, please notify us and we shall delete or correct it promptly.